Account and data deletion
App store requirement
Google Play and the App Store require a way to request deletion of your account and associated data. In NOUN you can do this directly from the app.
From the app (recommended)
- Sign in to NOUN.
- Customers: go to My Profile → Settings → Privacy & data → Delete my account and data.
- Merchants: go to Settings → Privacy & data → delete account.
- Drivers: tap the Settings icon (gear) in the delivery panel → Privacy & data → delete account.
- Confirm with your password and accept the permanent deletion notice.
What is deleted
- Saved addresses, favorites, reviews and notification tokens.
- Customers: your account is anonymized; order history may be kept without personally identifiable data where permitted by law.
- Merchants: the business, catalog and associated data are removed if there are no active orders.
- Drivers: the account is deleted if you have no deliveries in progress.
Before you delete
You cannot delete your account if you have active orders or deliveries. Complete or cancel them as applicable. This action cannot be undone.
Request by email
If you cannot access the app, email noun@intesys.com.mx from the address linked to your account (or provide your registered phone number). We will respond within a reasonable time and verify your identity.
More information
See our Privacy Policy for your privacy rights.